Face-to-face advice & support

To find out more about how we can help you, please contact us via our helpline or come to one of our drop-in sessions. During your first contact an experienced worker will help you identify what support you need, and assist you in developing your own plan to help you and your family move forward.

Drop-in sessions

We hold drop in sessions seven days a week which provide advice, information and support. If you are worried about coming to a drop-in session, you could ask a friend, family member or a professional that you are working with to come with you. Drop-in sessions are available in the city centre and at a range of locations across the city. Due to their ease of access, our drop-in sessions can act as the first point of contact for those who wish to access our services and is often a gateway to others.

Drop-in sessions provide the following services:

  • Assessment of need
  • Advice, information and support on any aspect of drug or alcohol use
  • Crisis intervention
  • Signpost/referral to appropriate agencies
  • Dried blood spot testing
  • Naloxone training

One-to-one support

If you are looking for longer term support from an allocated worker, we have a range of services for children, young people and their families (parents/carers and extended family e.g. grandparents, aunts and uncles). These services offer a range of support to address issues arising from young people’s own substance use, the impact of parental drug and alcohol use and the risks associated with sexual exploitation.  Please see the service directory for more information about what each service provides.

You can refer yourself to any of these services through the helpline or at drop-in sessions.